Voyagez à La Palma à l'époque du COVID (mis à jour!) - Visitez La Palma

Traveling to La Palma in times of COVID (Updated!)

Faced with the pandemic caused by COVID-19, La Palma’s top priority has been to guarantee and ensure the safety of both its own people and visitors, so that we can all fully enjoy the island and everything it offer.

La Palma is, and has always been, a safe destination. This is precisely one of its claims to fame and one of the most frequent comments from those who have visited us. Once again, the island has shown that this reputation is deserved. La Palma has, and has always had, low numbers of COVID cases, below other Canary Islands and, of course, well below other parts of Spain. The island can even boast that its health system has never collapsed or been negatively affected by this epidemic. This is undoubtedly due to the characteristics of the island itself and the responsibility shown by its inhabitants and of its administrative and health institutions who have joined forces to manage the global pandemic we are experiencing, as well as the speed of action and the existence of measures that are respected and enforced. La Isla Bonita takes the well-being of its own people and of visitors very seriously, and that includes this difficult time. All this allows us to declare, as of today, that La Palma is a Safe Destination.

La Palma is 100% open to visitors. We are not only prepared to give you the welcome you deserve, but also to show you, with the exquisite quality that has always characterized this place, everything the island has to offer. Of course, we all need to comply with mandatory rules as we will see later, but these do not prevent you from having a great time in this small world of emotions, experiences and moments

You can you can here download some clear guidelines so that you, dear visitor, can enjoy your vacation on our island in complete safety and peace of mind

It is mandatory to wear a mask, covering your mouth and nose

It is mandatory to wear a mask, covering your mouth and nose, all the time

Wash you hands frequently. Keep a safety distance of 1.5 meters from other people.

Respect and follow any specific instructions given to you in the places you go


PREPARING FOR YOUR HOLIDAYS ON LA PALMA: BEFORE COMING TO THE ISLAND. DOCUMENTS I WILL NEED

Situation number 1: I travel from a high risk area outside Spain

1) The FCS form From July 1, 2020, if you fly to Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip. It is your responsibility to do so truthfully. You can find it on the web https://www.spth.gob.es/ n Spanish, English, German and French. There is also in the mobile app for Android and IOS (which can be downloaded from the same website). Using this, you may obtain the Health QR code that you will have to show, on paper or on your mobile, at the airport health control in order to continue your journey. If you sign the form from the app, it will appear in the "My Trips" section, in addition to receiving an email that you can print.

2) Control whether he/she has (or not) no COVID symptons

3) Depending on your situation, one of these documents

a) You have been fully vaccinated against COVID.19 : assengers showing the document demonstrating and stating that they have been fully vaccinated against COVID-19,more than 14 days ago.

b) You have suffered from the COVID-19 but you are fully recovered:: official document demonstrating and stating that you have got over the COVID-19 completely. The date cannot be later than 6 months ago

c) You have neither been vaccinated nor suffered from COVID 19: negative PCR, TMA o RT-LAMP COVID 19 test result if they want to stay in any accomodation in the Canary Islands. The test must have been performed in the last 48 hours. Rapid detection tests for SARS-CoV-2 antigens with a specificity of more than 97% and a sensitivity of more than 80% are also supported, according to their corresponding homologation. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done. While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine

List of high risk areas

Besides: visitors must download, install and activate on their cellphones the mobile phone app Radar Covid, for detecting covid 19 infection alerts during their stay on the Islands, and during the 15 days after their return home.

Up-to-date information available here.And do not forget that Canary Government's social networks can be quite helpful as well

Situation number 2: I travel from a low risk area outside Spain

1) The FCS form From July 1, 2020, if you fly to Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip. It is your responsibility to do so truthfully. You can find it on the web https://www.spth.gob.es/ en espagnol, anglais, allemand et français. Également dans l'application mobile pour Android et IOS (qui peut être téléchargée à partir du même site Web). Avec cela, vous obtiendrez le QR code sanitaire que vous devrez présenter, sur papier ou sur votre mobile, au contrôle sanitaire de l'aéroport afin de poursuivre votre voyage. Si vous signez le formulaire depuis l'application, il apparaîtra dans la section "Mes voyages", en plus de recevoir un e-mail que vous pourrez imprimer

2) Control whether he/she has (or not) no COVID symptons

3) Depending on your situation, one of these documents

a) You have been fully vaccinated against COVID.19 : assengers showing the document demonstrating and stating that they have been fully vaccinated against COVID-19,more than 14 days ago.

b) You have suffered from the COVID-19 but you are fully recovered:: official document demonstrating and stating that you have got over the COVID-19 completely. The date cannot be later than 6 months ago

c) You have neither been vaccinated nor suffered from COVID 19: negative PCR, TMA o RT-LAMP COVID 19 test result if they want to stay in any accomodation in the Canary Islands. The test must have been performed in the last 48 hours. Rapid detection tests for SARS-CoV-2 antigens with a specificity of more than 97% and a sensitivity of more than 80% are also supported, according to their corresponding homologation. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done. While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine

Besides: visitors must download, install and activate on their cellphones the mobile phone app Radar Covid, for detecting covid 19 infection alerts during their stay on the Islands, and during the 15 days after their return home.

Up-to-date information available here.And do not forget that Canary Government's social networks can be quite helpful as well

Situation number 3: I travel from another Spanish region but have not booked any accomodation

a) You have been fully vaccinated against COVID.19 : Passengers showing the document demonstrating and stating that they have been fully vaccinated against COVID-19,more than 14 days ago

b) You have suffered from the COVID-19 but you are fully recovered:: official document demonstrating and stating that you have got over the COVID-19 completely. The date cannot be later than 6 months ago

c) You have neither been vaccinated nor suffered from COVID 19: A negative PCR, TMA o RT-LAMP COVID 19 test result if they want to stay in any accomodation in the Canary Islands. The test must have been performed in the last 48 hours. Rapid detection tests for SARS-CoV-2 antigens with a specificity of more than 97% and a sensitivity of more than 80% are also supported, according to their corresponding homologation. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done. While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine. Negative result must be mailed at pdiasviajes@gobiernodecanarias.org Bear in mind that the test can be requested at any time when arriving at the islands Either the lab or the passenger can mail the result, indicating date and flight. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done and mail the result at pdiasviajes@gobiernodecanarias.org While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine The document will contain, at minimum, the following information: traveller's name, passport number or national identity document or letter (which must coincide with the one used in the Health Control Form), date of the test, identification and contact details of the centre that performs the analysis, technique used and negative test result. If you want to know in which labs in Spain you can have the test developed, click here

Besides: clients that they must download and keep active during their stay on the islands, as well as the 15 days immediately after their return to their place of origin, the Radar Covid contagion alert mobile application. All your doubts in relation to this application, find a solution in here.And do not forget that Canary Government's social networks can be quite helpful as well

Exceptions to the obligation to show a negative PCR/ Antigen Test: Passengers in transit as well as assengers showing the document and demonstrating that they have spent less than 72 hours outside the Canary Islands

Situation number 4: I travel from another Spanish region and I have booked an accomodation

Booking voucher or document

a) You have been fully vaccinated against COVID.19 : Passengers showing the document demonstrating and stating that they have been fully vaccinated against COVID-19,more than 14 days ago

b) You have suffered from the COVID-19 but you are fully recovered:: official document demonstrating and stating that you have got over the COVID-19 completely. The date cannot be later than 6 months ago

c) You have neither been vaccinated nor suffered from COVID 19: A negative PCR, TMA o RT-LAMP COVID 19 test result if they want to stay in any accomodation in the Canary Islands. The test must have been performed in the last 48 hours. Rapid detection tests for SARS-CoV-2 antigens with a specificity of more than 97% and a sensitivity of more than 80% are also supported, according to their corresponding homologation. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done. While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine. Negative result must be mailed at pdiasviajes@gobiernodecanarias.org Bear in mind that the test can be requested at any time when arriving at the islands Either the lab or the passenger can mail the result, indicating date and flight. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If the passenger has not done the test before arriving at the Canary Islands, he has to have it done and mail the result at pdiasviajes@gobiernodecanarias.org While waiting for the result, he/she has to stay all the time at the booked appartment/hotel/house. If neither of the previous actions has been done, he/she has to do a 10-day quarantine The document will contain, at minimum, the following information: traveller's name, passport number or national identity document or letter (which must coincide with the one used in the Health Control Form), date of the test, identification and contact details of the centre that performs the analysis, technique used and negative test result. If you want to know in which labs in Spain you can have the test developed, click here

Besides: clients that they must download and keep active during their stay on the islands, as well as the 15 days immediately after their return to their place of origin, the Radar Covid contagion alert mobile application. All your doubts in relation to this application, find a solution in here.And do not forget that Canary Government's social networks can be quite helpful as well

Exceptions to the obligation to show a negative PCR/ Antigen Test: assengers in transit as well as passengers showing the document and demonstrating that they have spent less than 72 hours outside the Canary Islands

Situation number 5: I live in the Canary Islands (residente) and travel to La Palma on holidays

Declaring under your own responsibility that you have not travelled outside the archipelago in the last 15 days, prior to arrival and that you have not had COVID 19 symptons in this period. Find the form here

Document stating that you are a "residente"

Situation number 6: I am not "residente" but I plan some island hopping and spending my holidays in different Canary Island

Your flight/ship ticket when you arrive at the Canary Islands and the negative result certificate

Besides, if you have been on the islands more than 15 days, have a look at the "situation number 5" case Find the form here

Travel by plane

It is mandatory to wear a mask, covering your mouth and nose, all the time, both in airport facilities and on airplanes, following the indications of the airport authorities and airlines.

Each passenger will travel with a pre-assigned seat number and may be required to provide information such as personal data, location, health and the flight on which they have arrived on the island.

External Health monitors the temperature of all international passengers arriving at the island's airports with cameras

There is the possibility of random temperature checks being carried out on passengers

Online check-in is recommended, although you should take into account that many airlines no longer allow carry-on luggage in the cabin, except for a bag for personal use that fits under the seat

Follow the directions of your airline at all times

Travel by boat

It is mandatory to wear a mask, covering your mouth and nose, all the time, both in port facilities and on ships, following the indications of the port authorities and shipping lines.

Follow the directions of the company at all times

ON ARRIVAL AT LA PALMA

Welcome, and thank you for choosing us! Once on the island, this is what you should know and do Your cooperation is important!

Measures to follow, all the time and everywhere

Keep 1.5 m away from people who are not from your group

Wash or disinfect your hands frequently

All persons aged twelve years and older are obliged to use a mask indoors, regardless of the safety distance. Also outdoors whenever such a distance cannot be guaranteed, except on those cases which are allowed not to wear the mask (among other, disability or respiratory illness) The mask should perfectly cover your mouth and nose and fit correctly over the nose and chin

It is forbidden to smoke. The use of tobacco inhalation devices, water pipes, hookahs, shisha or similar devices will not be allowed in public places, outdoors, or anywhere it is not possible to guarantee the maintenance of an interpersonal safety distance of 1, 5 meters

Do not exceed the capacity of establishments or means of transport

Follow the directions that are given to you at all times

Mesures à appliquer dans des cas et situations spécifiques, en plus des mesures de caractère général (conformément à la déclaration de niveau d'alerte).

At the beach and pool

You must wear a mask all the time except when you are in the water, or staying in one place and maintaining the 1.5 m social distance.

Online check-in is recommended, although you should take into account that many airlines no longer allow carry-on luggage in the cabin, except for a bag for personal use that fits under the seat

La capacité de la plage sera déterminée par l'autorité compétente et la réglementation en vigueur à l'heure correspondante

In the countryside

Les activités en plein air et en pleine nature sont autorisées : randonnée, vélo, parapente, surf, wind et kite surf, plongée, apnée, observation des oiseaux, observation des baleines, observation des étoiles,…. Les emplacements de camping seront déterminés par l'autorité compétente et la réglementation en vigueur à l'époque correspondante

Les entreprises de Tourisme Actif sont tenues de respecter toutes les mesures d'hygiène, de désinfecter le matériel après chaque utilisation et de respecter la distance de sécurité entre les personnes et lorsque cela n'est pas possible, des masques seront utilisés. Le nombre maximum de membres, dans le cas de groupes, sera déterminé par l'autorité compétente et la réglementation en vigueur à l'époque correspondante.

Si l'activité est contractée avec des guides touristiques, elle peut être réalisée en groupe. Le nombre maximum de membres, dans le cas de groupes, sera déterminé par l'autorité compétente et la réglementation en vigueur au moment correspondant, établissant les mesures nécessaires pour assurer la distance de sécurité interpersonnelle pendant le développement de l'activité et en maintenant la mesure de protection physique l'utilisation d'un masque dans les termes susmentionnés.

Les bateaux de plaisance, de plaisance et de plaisance ayant une activité économique seront déterminés par l'autorité compétente et la réglementation en vigueur à l'époque correspondante.

If it is a group activity, follow the organizer's instructions

In your accommodation

You must wear the mask all the time except while actually eating and drinking, or when you are alone in your room

Each establishment is obliged to have a specific Contingency Plan to reduce and avoid the spread of COVID-19, with the aim of accomplishing all the increased hygiene and cleaning measures, as well as training for personnel.

L'accès à l'établissement et le séjour dans celui-ci seront régis par les règles en vigueur au moment de l'événement.

At the reception/entrance of the accommodation establishment, clear notices in at least 5 EU languages should give accurate information about the conditions of access

Los establecimientos turísticos de alojamiento de Canarias deberán conservar a disposición del Servicio Accommodation providers in the Canary Islands should preserve, and make available as necessary to the Canary health authority, Servicio Canario de la Salud, all the information included in the registration records according to the Canary Orden INT/1922/2003, de 3 de julio , together with the already mentioned documents stating that the client meets the requirements above.

Any person booking accomodation in the Canary Islands will be informed beforehand about the legal obligation of downloading, installing and activating the contact tracing app Radar Covid on their mobile phone. This obligation is valid during their entire stay in the Canary Islands and during the 15 days after they go back home.

Follow the instructions of the establishment staff

In bars and restaurants

You must wear the mask all the time except while actually eating and drinking, or when you are alone in your room

Don't move the tables and chairs without permission

Wait for permission to sit down.

Always try to pay with a credit card.

Authorities will decide on the number of people allowed to sit on the table

Use the hand gel provided.

Closing time is before 00:00

The distance between clients and the staff will be at least 1.5 meters, and crowds will be avoided.

There will be dispensers of hydroalcoholic gel at the entrance.

The tables will be disinfected between one client and the next, and the staff will indicate which one is ready to be used.

Les tables seront séparées les unes des autres par la distanciation dictée par la réglementation en vigueur à l'heure correspondante et les serveurs porteront un masque pendant le service

The use of self-service items such as napkin holders, salt shakers or menus is not allowed.

Follow the instructions of the establishment staff

Just to find out possible infected people in the case of a reported COVID case in the restaurant, all those customers eating or drinking something inside of the restaurant will be kindly requested to fill in a form indicating their names, passport or identity card number, telephone number, date and exact time they were inside the restaurant

Nightlife

L'activité sera déterminée par l'autorité compétente et la réglementation en vigueur au moment correspondant

In public transport (taxi or bus)

You must wear the mask all the time.

Whenever possible, pay by credit card.

In all public means of transport or rental cars, companies are obliged to comply with specific sanitary and hygiene measures.

Each vehicle must display the allowed capacity and the measures they have taken to maintain social distancing.

Follow the instructions of the staff

In businesses for tourists (car rental etc.)

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the office. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the staff

Shopping

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the shop. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the establishment staff

In museums, visitor centres and tourist information offices.

You must wear the mask all the time.

Do not exceed the capacity of the establishment. Follow the designated routes for entry and exit.

Always try to pay with a credit card.

Use the hand gel provided.

Dans les visites de monuments et autres équipements culturels ainsi que de théâtres, les conditions dans lesquelles elles doivent se dérouler doivent être respectées, conformément aux dispositions relatives à ces activités.

Follow the instructions of the staff

In public entertainment

L'activité sera déterminée par l'autorité compétente et la réglementation en vigueur au moment correspondant

Commercial recreational, pleasure and leisure boats may open to the public exclusively the outdoor spaces for seating. In any case, the maximum capacity allowed will be 75%

In markets and supermarkets

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the establishment. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the establishment staff


WHERE CAN I GET FURTHER INFORMATION?

We recommend that you stay informed using the following links (only in Spanish):

Journal officiel du gouvernement des îles Canaries (http://www.gobiernodecanarias.org/boc/).

Canary Islands Government Official Website - COVID (https://www3.gobiernodecanarias.org/sanidad/scs/tematica.jsp?idCarpeta=e01092c2-7d66-11ea-871d-cb574c2473a4).

Site officiel Santé Gouvernement des îles Canaries - mesures spécifiques par île et niveaux des îles (https://www.gobiernodecanarias.org/principal/coronavirus/semaforo/)

Canary Islands Tourism Official Website (http://www.gobiernodecanarias.org/turismo/).

Ministère espagnol de la santé (https://www.mscbs.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov/home.htm).

Or call at :

Santa Cruz de Tenerife : +34 922 842 279 et Las Palmas : +34 928 846 579 (Spanish, English, French, German, Italian)


AND WHAT DO I DO IF I HAVE SYMPTOMS?

If you have any of the following symptoms: cough, fever, or shortness of breath, you should:

Self-isolate in a single room with a window and, if possible, with an en suite bathroom

If that's not possible,

keep a safe distance and use extreme hygiene and call the Canary Islands Government Information Telephone on COVID 19: 900 112 061 (Spanish, only) or 112 (English, too) There they will tell you how to proceed

DO NOT GO TO THE HOSPITAL OR TO THE HEALTH CENTER ON YOUR OWN! FIRST CALL THE PHONE NUMBER ABOVE AND FOLLOW THEIR INSTRUCTIONS.

AND WHAT IF I HAVE TO HAVE PCR PERFORMED?

In any of these labs

Or at the airport, every day from 10.00 – 18.00. For further Find the form here


AND NOW ... IT IS TIME TO DISCOVER LA PALMA

Discover "not to miss” ...

Discover experiences ...

Discover adventures ...

Discover tours and routes ...

And ... the so-called La Palma Effect

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