Voyagez à La Palma à l'époque du COVID (mis à jour!) - Visitez La Palma

Traveling to La Palma in times of COVID (Updated!)

Faced with the pandemic caused by COVID-19, La Palma’s top priority has been to guarantee and ensure the safety of both its own people and visitors, so that we can all fully enjoy the island and everything it offer.

La Palma is, and has always been, a safe destination. This is precisely one of its claims to fame and one of the most frequent comments from those who have visited us. Once again, the island has shown that this reputation is deserved. La Palma has, and has always had, low numbers of COVID cases, below other Canary Islands and, of course, well below other parts of Spain. The island can even boast that its health system has never collapsed or been negatively affected by this epidemic. This is undoubtedly due to the characteristics of the island itself and the responsibility shown by its inhabitants and of its administrative and health institutions who have joined forces to manage the global pandemic we are experiencing, as well as the speed of action and the existence of measures that are respected and enforced. La Isla Bonita takes the well-being of its own people and of visitors very seriously, and that includes this difficult time. All this allows us to declare, as of today, that La Palma is a Safe Destination.

La Palma is 100% open to visitors. We are not only prepared to give you the welcome you deserve, but also to show you, with the exquisite quality that has always characterized this place, everything the island has to offer. Of course, we all need to comply with mandatory rules as we will see later, but these do not prevent you from having a great time in this small world of emotions, experiences and moments

With this document downloadhere, you can enjoy your holidays to the full. There are 4 guidelines you should follow and respect at all times:

There are 4 basic health and safety rules that must be observed at all times:

It is mandatory to wear a mask, covering your mouth and nose, all the time

Wash you hands frequently. Keep a safety distance of 1.5 meters from other people.

Respect and follow any specific instructions given to you in the places you go


PREPARING FOR YOUR JOURNEY: BEFORE COMING TO LA PALMA

From July 1, 2020, if you fly to Spain from other countries, it is mandatory to fill out and sign the FCS form associated with your trip. It is your responsibility to do so truthfully. You can find it on the web https://www.spth.gob.es/ n Spanish, English, German and French. There is also in the mobile app for Android and IOS (which can be downloaded from the same website). Using this, you may obtain the Health QR code that you will have to show, on paper or on your mobile, at the airport health control in order to continue your journey. If you sign the form from the app, it will appear in the "My Trips" section, in addition to receiving an email that you can print.

From December 10th, all passengers travelling from any point outside the Canary Islands, are obliged to show a kind of under their own responsibility (Spanish version) , also (English version (for English version, please, click here)accept to be controlled that he/she has no COVID symptons and carry with them a negative COVID 19 test result which must have been perfomed in the last 72 hours. If he/she does not accept any of these measures, he/she can either stay at home for 14 days or have a test done in the 72 hours after his/her arrival (and stay at home until he/she gets the negative result)

From December 18th on passengers coming from any other Spanish Comunidad Autónoma, have to accept to be controlled that he/she has no COVID symptons and carry with them a negative COVID 19 test result. They can be performed in any of the following labs any point in Spain have to carry a PCR, antigene test with them and mail the negative result at pdiasviajes@gobiernodecanarias.org before reaching the islands. If he/she does not accept any of these measures, he/she can either stay at home for 14 days or have a test done in the 72 hours hours after his/her arrival (and stay at home until he/she gets the negative result)

However, from November, 14th, 2020All persons aged twelve years andolder , and travelling from any point outside the Canary Islands, are obliged to carry with them a negative COVID 19 test result if they want to stay in any accomodation in the Canary Islands. The test must have been performed in the last 72 hours. They have to show a certificate, either online or print, including the following information: the type of test the person had done as well as the date and the exact time, the personal information of the person who had it. It should also include information about the laboratory where it was done and, finally, show the negative result.

Cases in which the certificate is not necessary: 1) Residents of the Canary Islands declaring under their own responsibility that they have not travelled outside the archipelago in the last 15 days, prior to arrival at the accommodation 2) Non residents in the Canary Islands who can demonstrate, by showing a plane or ship ticket, that they have spent the last 15 days in the archipelago, prior to arrival at the accommodation.

Non residents have to declare under their own responsibility (Spanish version) hat they have not travelled outside the archipelago in the last 15 days (English version).

Besides: visitors must download, install and activate on their cellphones the mobile phone app Radar Covid, for detecting covid 19 infection alerts during their stay on the Islands, and during the 15 days after their return home.

Up-to-date information available here.And do not forget that Canary Government's social networks can be quite helpful as well

All passengers coming to Spain, from November 23rd, coming from a country or risk zone, who intend to enter Spain, must have a Diagnostic Test for Active Infection (DTAI/PDIA) for SARS-CoV-2 with a negative result, carried out in the seventy-two hours prior to arrival in Spain. The supporting document must be the original, be written in Spanish and / or English and may be submitted in paper or electronic format. The document will contain, at minimum, the following information: traveller's name, passport number or national identity document or letter (which must coincide with the one used in the Health Control Form), date of the test, identification and contact details of the centre that performs the analysis, technique used and negative test result. The DTAI for SARS-CoV-2 supported is PCR (COVID-19 RT-PCR). Click here to find a list of authorized centers in your country

Passengers coming from a country or risk area of those listed in Annex II, must present, at the the documentary health control upon arrival in Spain, accreditation of completed DTAI for SARS-CoV-2 made in the seventy-two hours prior to arrival with a negative result. Passengers without this documentation must submit to the implementation of the DTAI established by the external health services. Likewise, those passengers who are suspected of having COVID-19, after carrying out the temperature, visual or documentary controls, must submit to the DTAI. Alternatively, passengers may be required to carry out a COVID-19 RT-PCR test within 48 hours of arrival, the result of which must be communicated to the Foreign Health Services by the means indicated for this purpose.

Passengers who are suspected of suffering from COVID-19 or another transmissible pathology, either due to a temperature higher than 37.5 ºC or because the information contained in the Health Control Form indicates the presence of symptoms or close contact with COVID-19, must undergo a health assessment, which will include an assessment of their clinical and epidemiological status. If the health evaluation confirms the suspicion that the passenger suffers from a pathology that could pose a risk to public health (due to a close contact with COVID-19 or if a positive result is obtained after carrying out a DTAI for SARS-CoV-2) then the health alert protocols established in coordination with the health authorities of the autonomous communities will be activated.

Travel by plane

It is mandatory to wear a mask, covering your mouth and nose, all the time, both in airport facilities and on airplanes, following the indications of the airport authorities and airlines.

Each passenger will travel with a pre-assigned seat number and may be required to provide information such as personal data, location, health and the flight on which they have arrived on the island.

External Health monitors the temperature of all international passengers arriving at the island's airports with cameras

There is the possibility of random temperature checks being carried out on passengers

Online check-in is recommended, although you should take into account that many airlines no longer allow carry-on luggage in the cabin, except for a bag for personal use that fits under the seat

Follow the directions of your airline at all times

Travel by boat

It is mandatory to wear a mask, covering your mouth and nose, all the time, both in port facilities and on ships, following the indications of the port authorities and shipping lines.

Follow the directions of the company at all times

ON ARRIVAL AT LA PALMA

Welcome, and thank you for choosing us! Once on the island, this is what you should know and do Your cooperation is important!

Measures to follow, all the time and everywhere

Keep 1.5 m away from people who are not from your group

Wash or disinfect your hands frequently

All persons aged six years and older are obliged to use a mask everywhere, whether indoors or outside, regardless of the safety distance, except if an activity is carried out in the countryside and the aforementioned interpersonal distance is guaranteed; or you are eating food; in the cases mentioned in the section "on the beach and pool"; and / or in case of disability or respiratory illness. The mask should perfectly cover your mouth and nose and fit correctly over the nose and chin

It is forbidden to smoke. The use of tobacco inhalation devices, water pipes, hookahs, shisha or similar devices will not be allowed in public places, outdoors, or anywhere it is not possible to guarantee the maintenance of an interpersonal safety distance of 1, 5 meters

Do not exceed the capacity of establishments or means of transport

Follow the directions that are given to you at all times

Measure to be followed in specific situations and cases in addition to the general rules.

At the beach and pool

You must wear a mask all the time except when you are in the water, or staying in one place and maintaining the 1.5 m social distance.

Online check-in is recommended, although you should take into account that many airlines no longer allow carry-on luggage in the cabin, except for a bag for personal use that fits under the seat

In the countryside

Activities in the open air and in open countryside are allowed: hiking, cycling, paragliding, surfing, wind and kite surfing, diving, snorkelling, bird watching, whale watching, stargazing ...

Active Tourism companies are obliged to comply with all hygiene measures, disinfecting the materials after each use and respecting the safety distance between people wherever possible; when this is not possible, masks will be used.

Activities with tour guides may be carried out for groups of up to fifty-five people, providing that measures are taken to ensure 1.5 m between people during the activity and/or the use of masks where that is not possible. These activities will preferably be arranged by prior appointment and the activity will be carried out in a way that avoids passing through areas or places likely to generate crowding

Commercial recreational, pleasure and leisure boats may open to the public exclusively the outdoor spaces for seating. In any case, the maximum capacity allowed will be 75%

If it is a group activity, follow the organizer's instructions

In your accommodation

You must wear the mask all the time except while actually eating and drinking, or when you are alone in your room

Each establishment is obliged to have a specific Contingency Plan to reduce and avoid the spread of COVID-19, with the aim of accomplishing all the increased hygiene and cleaning measures, as well as training for personnel.

Any person booking any accomodation in the Canary Islands will be informed in advance about the obligation of carrying with them this certifícate showing a negative test result.

The accommodation can refuse to accept any person not showing it. The accommodation can inform the visitor about the places where he/she can get a test, or even have it done in the accommodation itself. Clients have to pay for the expenses. Exceptionally, if the client has no test certificate but is willing to get one, the accommodation can allow him/her to stay there until he/she has the results. In this case, it is strictly forbidden for the client to leave the room/accomodation except to have the test done or to get the result.

At the reception/entrance of the accommodation establishment, clear notices in at least 5 EU languages should give accurate information about the conditions of access

48 hours before leaving the accomodation to go back home, any client who needs a negative COVID 19 test or quarantine to comply with their own country's regulations, should be informed about the authorized labs where they can get one

Los establecimientos turísticos de alojamiento de Canarias deberán conservar a disposición del Servicio Accommodation providers in the Canary Islands should preserve, and make available as necessary to the Canary health authority, Servicio Canario de la Salud, all the information included in the registration records according to the Canary Orden INT/1922/2003, de 3 de julio , together with the already mentioned documents stating that the client meets the requirements above.

Any person booking accomodation in the Canary Islands will be informed beforehand about the legal obligation of downloading, installing and activating the contact tracing app Radar Covid on their mobile phone. This obligation is valid during their entire stay in the Canary Islands and during the 15 days after they go back home.

At the reception/entrance of the accommodation establishment, clear notices in at least 5 EU languages should give accurate information about this.

Crowds should be avoided, and the use of common areas should be carried out in compliance with the interpersonal distancing measures, which has been established at 1.5 meters.

Entertainment activities will take place outdoors, maintaining distances, and materials will not be shared, just like the use of swimming pools.

L'occupation maximale par table ou groupe de tables à l'intérieur sera approuvée par l'autorité correspondante à ce moment

Buffets must be separated from customers through a protective screen, offering processed or fresh products in individual plates and single-servings protected from the environment.

In the dining areas, hydroalcoholic gels will be installed at the entrance, the tables will be 2 meters apart and they will be cleaned and disinfected between clients, eliminating shared materials, such as napkin dispensers or toothpicks.

Follow the instructions of the establishment staff

In bars and restaurants

You must wear the mask all the time except while actually eating and drinking, or when you are alone in your room

Don't move the tables and chairs without permission

Wait for permission to sit down.

Always try to pay with a credit card.

Authorities will decide on the number of people allowed to sit on the table

Use the hand gel provided.

L'heure de fermeture est avant 01h00

The distance between clients and the staff will be at least 1.5 meters, and crowds will be avoided.

There will be dispensers of hydroalcoholic gel at the entrance.

The tables will be disinfected between one client and the next, and the staff will indicate which one is ready to be used.

The tables will be separated from each other by at least 1.5 meters and the waiters will wear a mask while serving.

The use of self-service items such as napkin holders, salt shakers or menus is not allowed.

Follow the instructions of the establishment staff

Nightlife

Clubs and other nightlife establishments may open only their outdoor spaces to the public, with food and or drink consumed only when sitting at the table. In any case, the capacity on terraces will be 75%. Dance floors are not allowed

The sale and consumption of alcoholic beverages on public roads will be penalized

In public transport (taxi or bus)

You must wear the mask all the time.

Whenever possible, pay by credit card.

In all public means of transport or rental cars, companies are obliged to comply with specific sanitary and hygiene measures.

Each vehicle must display the allowed capacity and the measures they have taken to maintain social distancing.

Follow the instructions of the staff

In businesses for tourists (car rental etc.)

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the office. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the staff

Shopping

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the shop. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the establishment staff

In museums, visitor centres and tourist information offices.

You must wear the mask all the time.

Do not exceed the capacity of the establishment. Follow the designated routes for entry and exit.

Visits to monuments and other cultural facilities must respect the conditions for carrying out such activities

Groups are limited

For the moment, parties, festivals or popular events are suspended

Guided visits are allowed, without the use of material such as audio guides or information brochures

Always try to pay with a credit card.

Use the hand gel provided.

In the theatres and auditoriums on the island, the seats must always be previously assigned, and together only in the case of groups living together.

In the rest, the safety distance will be maintained. Visits to monuments and other cultural facilities must be carried out in accordance with the provisions for such activities.

Follow the instructions of the staff

In public entertainment

The public is allowed to sit in groups of 10 people from their social or family environment.

Venues must remain at or under 75% capacity,

Commercial recreational, pleasure and leisure boats may open to the public exclusively the outdoor spaces for seating. In any case, the maximum capacity allowed will be 75%

In markets and supermarkets

You must wear the mask all the time.

Always try to pay with a credit card.

Do not exceed the capacity of the establishment. Follow the designated routes for entry and exit.

Use the hand gel provided.

Follow the instructions of the establishment staff


DOCUMENTS YOU NEED TO TRAVEL TO LA PALMA (YOU CAN DOWNLOAD THEM HERE)

Declaration of responsibility (Spanish version)

Declaration of responsibility (English version)

Anti covid measures(pdf)

WHERE CAN I GET FURTHER INFORMATION?

We recommend that you stay informed using the following links (only in Spanish):

Journal officiel du gouvernement des îles Canaries (http://www.gobiernodecanarias.org/boc/).

Canary Islands Government Official Website - COVID (https://www3.gobiernodecanarias.org/sanidad/scs/tematica.jsp?idCarpeta=e01092c2-7d66-11ea-871d-cb574c2473a4).

Canary Islands Tourism Official Website (http://www.gobiernodecanarias.org/turismo/).

Ministère espagnol de la santé (https://www.mscbs.gob.es/profesionales/saludPublica/ccayes/alertasActual/nCov/home.htm).


AND WHAT DO I DO IF I HAVE SYMPTOMS?

If you have any of the following symptoms: cough, fever, or shortness of breath, you should:

Self-isolate in a single room with a window and, if possible, with an en suite bathroom

If that's not possible,

keep a safe distance and use extreme hygiene and call the Canary Islands Government Information Telephone on COVID 19: 900 112 061 (Spanish, only) or 112 (English, too) There they will tell you how to proceed

DO NOT GO TO THE HOSPITAL OR TO THE HEALTH CENTER ON YOUR OWN! FIRST CALL THE PHONE NUMBER ABOVE AND FOLLOW THEIR INSTRUCTIONS.


AND NOW ... IT IS TIME TO DISCOVER LA PALMA

Discover "not to miss” ...

Discover experiences ...

Discover adventures ...

Discover tours and routes ...

And ... the so-called La Palma Effect

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